This agreement is a contract between you and Koinal:
a) Koinal is part of SG VETERIS LIMITED, a private limited company incorporated in
England and with a registered office at 9th Floor, The Shard, London Bridge Street, London,
England, SE1 9SG and operating on https://www.koinal.io
b) You, 'your', person, user or customer are the person with whom enters Koinal and its
website and into this Agreement.
2. Definitions and References
References and definitions in this Agreement are as follows:
a) Koinal refers to SG VETERIS LIMITED, a private limited company with company number:
10539075 and a registered office located at 9th Floor, The Shard, London Bridge Street, London,
b) Website, and/or Site is operated under the domain name of www.koinal.io and its
subdomain under this domain name. (unless it is stated otherwise)
c) User, customer, you or 'your' are used to define a person with whom enters Koinal and
its website and into this Agreement.
d) Buyers refer to the person whom buy digital currencies (crypto assets) that are
supported by the Site.
f) Crypto asset is a digital asset that exists on blockchain and protects its integrity
and functionality through special encryption systems.
Examples of crypto assets are Bitcoin, Bitcoin Cash, Ripple and Litecoin. 'Coin' phrase and/or
Digital Currency phrase will be used to describe
all the digital assets that are on the Website and in this Agreement.
g) Blockchain, in this context, is a shared account ledger and record keeping database,
whose integrity and correctness are maintained by means of mathematical formulas.
h) Wallet address is public key of digital assets where transactions can be sent.
i) Account refers to account opening and usage on Koinal Website and Services.
3. Scope of this Agreement and Purpose
The rules that are covered by this agreement are applicable to you from the first
entrance to Koinal and is implemented throughout your membership.
Users are obliged to read and accept these rules individually and collectively. From the moment your
membership is created, the users are committed to accepting
all of these rules individually.
Users acknowledge, declare and undertake that they will act in accordance with all
matters stated in this Agreement.
offered on the Site (the "Services").
Website and the Services.
within. By using the Site and accessing or using our Services,
therein, do not access the Site or use the Services.
Buy opening an account to use the Website or the Services, You expressly agree and
3.4.2 You are at least 18 years of age and have full legal capacity to accept these
4. Terms of Membership and Use of Account Services
Depending on Your country of residence, You may not be eligible to use all the Services
of the Site.
It is your responsibility to follow these rules and laws in your country of residence and/or country
from which You access this Site and Services.
In regard to executing any transactions, User promise to provide a wallet address that is
owned by the user and is under full control
and authorisation of the user to which Digital assets, coins, will be transferred to. The control of
wallet address is solely under the user control
and Koinal has no right to claim ownership of the wallet address nor is responsible of managing the
wallet address. Users acknowledge that
Koinal will not be liable for any error with respect to your instructions of wallet address that you
Koinal reserves the right to deny processing any pending transaction if required to do by
law, regulations, competent court order or
other competent authority in the event of any Digital Currency transaction is in violation of any
good name or reputation at risk. In addition, Koinal may take any additional actions as available to
it under any laws or regulations and these
Koinal is for User's own personal and non-commercial usage only. Koinal is prone to
maintain the security of the Website and Services that are available.
By registering to us, You agree to provide us with the most current, accurate and complete
information of You as prompted by the registration process,
ID verification and Card Verification processes. The information that is requested in the
registration process are, included but not limited to, your name, email address,
your assurance of your acceptance of these Terms and Conditions. Prior to the identity verification
process, you are required to complete your full name, date of birth,
phone number, email address, postal address and national ID number (If applicable). In the identity
verification process, it is required to submit
your ID verification documents such as National ID Card, Passport or Driving License, utility bills,
and your selfie holding your written consent and your Id document.
In the card verification process, you are required to submit a selfie of you holding your physical
card and your written consent. At the card verification process,
you are required to submit first 6 and last 4 digits of your card number. You further agree to
update and provide such information at all times.
You authorise Koinal to make the inquires, whether directly or through third parties, to verify your
identity or protect you against fraud or other financial crime and
to take action we reasonably deem necessary based on the results of such inquiries. You can refer to
You guarantee to use only one account of your own and promise not to use or access any
other member or real person's account
at any time or assist others in gaining unauthorised access.
The creation or use of the User account without obtaining our prior express permission
will result in the immediate suspension of all mentioned Accounts,
as well as pending transactions or account approvals. Any attempt to do so or to assist others
(members or otherwise) or the distribution of instructions,
any tools for that purpose, will result in the accounts of such users being terminated, without
derogating from any other remedy to which Koinal may be entitled
for such violation and Koinal may take further actions against You.
A user is allowed to open one account only. The responsibility of maintaining
confidentiality and security of that User's account,
including but not limited to, password, safeguarding its own Digital Assets, currency, coins and for
all activity and transactions that are located on that
account are on User's own responsibility. Koinal may request further information where it's
necessary, including in the event of any suspicious activity
related to User's account, including ID and authenticating documents, and may freeze any
transactions that is pending while reviewing a User's account.
User is obligated to comply with these security measurements or accept termination of its' account.
Any loss or gain regarding the account related to
this matter are subject to the account review and may be confiscated and a User will notify about
the matter after the investigation is over.
User are obligated to notify Koinal immediately of any unauthorised use of its' account
or password, or any other breach of security
by email to [email protected]
Any user who violates these rules may be terminated and hereafter
held liable for losses incurred by Koinal or another user of Koinal and services.
It is forbidden and against Koinal policies to use the Services and the Website to
perform criminal activity of any kind, including but not limited to,
money laundering, illegal gambling operations, terrorist financing or malicious hacking. User
agrees, guarantees and warrant not to use Koinal to perform
the activities that are pointed out in this rule.
Due to the nature of coin wallet addresses, it is not possible to get a refund or
re-enter a different address once a transaction is initiated.
Users are obliged to understand this and agree on the terms prior to initiating any transactions.
Cash advance fee
In January 2018, Visa and MasterCard decided to consider all cryptocurrency transactions as quasi-cash transactions. Your bank or card issuer may add a fee for making what they decide is a cash transaction. Though the amount may vary, it has been reported up to 5%.
Exchange rate fee
A more commonly known fee, but also important, is the exchange
rate fee. That is: the fee your bank charges for converting your card currency into USD. Koinal.io
has no control on the exchange rate fee imposed by your card issuer when converting the amount to
your base currency.
Order Amount - Credit Card Payments
If you (the client) chose to pay by credit card, the credit card on file will be charged with the
amount as indicated in the agreed order.
You acknowledge and agree that in the event a technical or otherwise issue results in the
authorisation of an amount different to the amount indicated in the order, you will be required to
repay the difference between the amount ordered and the amount authorised. You hereby explicitly
authorize Koinal to adjust the authorisation amount to match the initial order amount and waive your
right to dispute such charge.
User must be in compliant with all laws, regulations, anti-money laundering provisions
and KYC regulations that are applicable where user based in locally.
It is users' sole responsibility to ensure that the use of Koinal and its services is compliant with
laws and regulations in users' current base.
Koinal does not accept any user which has the following conditions and that is users' own
responsibility to acknowledge and confirm that are not the case for them:
a) A person who are national or resident of Iran, North Korea, Cuba, Syria or Sudan or
any other country included in the United States embargo,
UN Sanctions, HM Treasury's financial sanctions regime (the 'Restricted Territories') or intends
to distribute or provide the acquired
Digital currency or the services to restricted territories;
b) A person name appears on the U.S Treasury Department's Specially Designated Nationals
List, Unverified List HM Treasury's
financial sanctions regime (the 'Restricted Persons') or a person who intend to distribute or
provide the Services to any person of the 'Restricted Persons'
c) A person on prescribed Sanction lists. The screening on Koinal is subjected on United
European Union, UK Treasury and UK Office of Financial Sanctions Implementation (OFSI)
d) A person who are a Politically Exposed Person (PEP).
It is Users' own and sole responsibility to pay and inquire with respect to the taxes
applicable to Users' transactions on the website.
It is Users' own and sole responsibility to report or remit the taxes payable to the appropriate tax
In connection with the use of Koinal website and services, you agree to comply with
Koinal Compliance Policy and Prohibited Use conditions stated hereby.
6. Account Suspension, Termination and Cancellation
Hereby you are given knowledge that any time, Koinal, subject to its sole discretion is
entitled to terminate your access to Website,
its services and your account, including without limitation, Koinal's rights to the following
a) Right to refuse processing, to cancel and reverse any transaction of Digital
if corresponding funds have been debited from your payment method; Or,
b) Right to suspend, restrict or terminate your account; Or,
c) Right to prohibit access to the Site, its content, tools, delay or remove hosted
content and take technical and
legal measures to keep users off the Site due to any reason subjected to Koinal's sole
discretion, including without limitation as a result of:
(ii) Attempts to gain unauthorised access to the Site or another User's account or providing
assistance to others' attempting to do so;
or (iii) Koinal has reasonable suspicion that a Transaction involves illegal activity, including
without limitations, money laundering,
terrorist financing, fraud, or any other crime; or (iv) Koinal reasonably suspects that Your
Account or any Transaction is related
to prohibited use or is non-compliant with any applicable laws or regulations; or (v) Koinal is
requested to do so by a court order,
law enforcement or other government or regulatory order or if Your Account is subject to
litigation or investigation;
or (vi) subject to Company's discretion, You abuse the Services provided by Koinal, including
Koinal's by opening multiple accounts
and/or taking advantages of promotions in bad faith; or (vii) Any of Koinal's third party
providers denies providing You the Services;
or (viii) if Koinal believes such Users are creating problems or possible legal liabilities; or
(ix) force majeure events, including operational and technical errors.
Linking to the terms above mentioned, Koinal, may subject to its sole discretion terminate the
Services or refuse to open an account to any user or terminate any use by You to Koinal.
Upon any suspension, termination or cancellation of a Transaction, Koinal is under no
obligation to allow You to reinstate such transaction and may not provide You the same price or same
terms as any cancelled transaction.
As a part of our security protocol, User agrees to receive email notifications for
transactions and logins. The options on unsubscribing such emails is available in any such emails.
Users may terminate their account at any time by giving written request and notice to
No termination fee shall apply,
except User will be responsible for fulfilling any outstanding payment obligations to Koinal
existing as of the effective date of termination
and to settle any pending transactions. Koinal reserves the right to suspend any pending
transactions at the time of cancellation.
7. Intellectual Property Rights
7.1 All Koinal Website and Services, content, design, images, text, software and trademarks
(including Koinal name and the Koinal logo) are owned and licenced by Koinal.
Therefore, all mentioned hereby are protected by intellectual property rights
7.2 Domain and subdomain names, trademarks, design and patterns on Koinal Website and
Services are the exclusive property of Koinal.
8.1 Trading in Digital Currencies, just like fiat trading in real or virtual trading,
involves significant risks.
Prices can fluctuate and change on any given time or day. Due to such volatility, your digital
may increase and decrease in value and may even become worthless.
8.2 Koinal does not guarantee any profit or loss from purchasing or selling your digital
assets on Koinal Website.
You are solely responsible and agree to take all the responsibility when it comes to purchase,
selling or trading in Digital Currencies.
8.3 Koinal will make all efforts in reasonable grounds to ensure your requests on payments
with instant card or bank transfers
in time manner but Koinal makes no representations or warranty on time needed to complete processing
Digital assets which is dependent
upon many other dependencies' such as mining time or hard-fork instances.
9. Feedback, Queries, Complaints and Dispute Resolution
Customer Support team is available on [email protected]
or through the Live Chat button
on our Website,
and is ready to help you on any feedback, questions or complaints.
In the event of a complaint, please notify us on the cause of your complaint and give us
any information that is relevant to your complaint.
A Customer Complaint Officer will consider and respond to your complaint within 15 business days.
Customer Complaint Officer will consider your complaint
without prejudice based on the information you have provided, and any information provided by
Koinal. Within 15 business days of our receipt of your
complaint the Officer will address all points raised in your complaint by sending you an e-mail
("Resolution Notice") in which the Officer will:
(i) offer to resolve your complaint in the way your requested; (ii) make a determination rejecting
your complaint and set out the reasons for the rejection;
or (iii) offer to resolve your complaint with an alternative solution. In exceptional circumstances,
if the Officer is unable to respond to your complaint
within 15 business days for reasons beyond Koinal's control, the Officer will send you a holding
reply indicating the reasons for a delay in answering
your complaint and specifying the deadline by which the Officer will respond to your complaint
(which will be no later than 35 business days from our receipt of your complaint.
Offers. Any offer of resolution made to you will only become binding on us if accepted by
An offer of resolution will not constitute any admission by us of any wrongdoing or liability
regarding the subject matter of the complaint.
Financial Ombudsman Service. You may be able to take unresolved complaints to the
Financial Ombudsman Service ("FOS").
You can find further information about the FOS and the types of complainants eligible to submit
matters to the FOS using the following details:
Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR.
Telephone: 0800 023 4567 or 0300 123 9 123.
Email: [email protected]
10. Data Protection
You hereby acknowledge that Koinal may process your personal data that you have provided
or in the future provide to us
in relation to your account and in connection to this Agreement or the Koinal Services. Accordingly,
you represent and warrant that:
a) your disclosure to us of any personal data relating to you was or will be made in
accordance with all
applicable data protection and data privacy laws, and those data are accurate, up to date and
relevant when disclosed;
b) before providing any such personal data to us, you have read and understood our
personal data relating to yourself, have (or will at the time of disclosure have) provided a
copy of that
you will promptly read that notice and provide a copy to any individual whose personal data you
have provided to us.
SG VETERIS LIMITED therefore Koinal, ("Koinal", "we", "us" and "our" "SG VETERIS LIMITED") protect
and respect the privacy of visitors to our website (www.koinal.io) and our customers ("Customer",
Piracy Policy describes data handling practices when you access content that we own or operate on
the website that is located on www.koinal.io and its subdomains or third-party applications that are
By accessing and using our Services, you hereby declare your acceptance to the terms of this Piracy
Policy as a part of User Agreement.
should immediately discontinue to access or use of our Services and Website.
Purpose of Collecting Personal Information
Personal information is the data that can be used to identify you directly or indirectly, or to be
willingly submitted to us and also obtained from our partners. This Piracy Policy does not apply to
any anonymised data, as it cannot be used to identify you.
You may be asked to provide personal information anytime you are in contact with any Koinal
Services. The information that we gathered, may also be combined with other information to provide
and improve our services and content.
Hereby, Koinal assures you that it will not give, sell, rent or loan any personal information to any
Scope of Personal Information Collected
Koinal collects personal information to provide you with its Services and Website. It may be
required by law to require certain personal information from Users or it is required to eliminate
fraudulent use of personal data. Any information that you provide to us that is not required is
voluntary. You are not obliged to provide any personal information when its requested, however,
Koinal may not be able to serve you as expected or offer you all the Services when you do choose not
to share the requested information.
Koinal collects the following types of personal information:
a) In regard to Personal Identification information, Koinal collects your full name, date
photograph, phone number, email, national ID number and postal address.
b) In regard to identification processes, Koinal gathers National Identity card details,
Driver's license details, photographic identification card and utiliy bill.
c) In regard to card verification process, Koinal collects, first 6 digits and last 4
digits of a card number and your bank account information.
d) In regard to transaction history, Koinal gathers, your coin transaction history,
transaction amount and wallet addresses that you provide.
e) In regard to online identifiers, Koinal gathers, Geo location/ tracking details,
browser fingerprint, browser name and versions and personal IP addresses.
f) In regard to usage data, Koinal gathers, information that you provide to our support
team and your public social networking posts (if you address Koinal in your public post).
Usage of Personal Information
Primary purpose in collecting personal information is to provide secure and customised service
Overall, the personal information that are gathered, are mainly to use on creating and delivering
and contents and most importantly prevention of any fraudulent activities. We shall or may use
personal information in the following ways:
a) Compliance purposes:
In order to comply with Anti-Money Laundering or terrorist financing laws, Koinal must identify
and verify each user by checking them on third party applications such as third-party database
and public records. The consequences of not processing or receiving your personal information
such purposes are the termination of your account as we cannot perform the Services accordance
with legal and regulatory requirements.
EEA Residents: For individuals who reside in the European Economic Area (including the United
Kingdom) or Switzerland (collectively “EEA Residents”), pursuant to Article 6 of the EU General
Data Protection Regulation (GDPR) or any equivalent legislation (collectively “EEA Data
Law”), we process this personal information to comply with our legal obligations.
b) Assurance of User Agreement
In order to prevent any illegal activities or fraudulent behaviour and in order to comply with
User Agreement, Koinal needs to perform monitoring, investigating on personal data and financial
data that are related to Users' accounts. The consequences of not processing your personal data
such purposes are the termination of your account as Koinal cannot perform the Services in
with our terms.
c) Service Continuity
In order to provide Koinal's services, e.g buying digital currency, Koinal requires to collect
such as identification, contact information, wallet addresses and payment information. Koinal
cannot perform its Services without this necessary information.
d) Communication related to Services
In order to keep you updated for the Services that we provide to you, such as login attempts to
your accounts, your transaction-related information, account verifications, security issues
and update on your accounts, we send administrative and account related information to you via
your email address. Without such communications, you may not be aware of important notes related
to your account that may affect the services that we provide to you.
e) Customer Service Duties
In order to contact you regarding your questions, disputes and provide services to you, your
personal information needs to be processed by Customer Service Department. Without processing
your personal information for such purposes, Koinal cannot respond to your request and ensure
uninterrupted Use of the Services.
f) Security Performances
Koinal process your personal information in order to perform within security measurements,
monitor and verify identity or service accessibility, eliminate spam, malware or security risks
and to comply with applicable security laws and regulations. Without processing your
personal information, Koinal may not be able to ensure the security of its Services.
EEA Residents: Pursuant to EEA Data Protection Law, we process this personal information to
satisfy our legal obligations.
Koinal will not use your personal information for purposes other than those purposes that have been
disclosed to you, without your permission. From time to time Koinal may request your permission to
allow us to share your personal information with third parties. You may opt out of having your
personal information shared with third parties or allowing us to use your personal information for
any purpose that is incompatible with the purposes for which we originally collected it or
subsequently obtained your authorisation. If you choose to so limit the use of your personal
information, certain features or Services may not be available to you.
Third Party Services
It might be necessary to obtain information regarding you, such as identity verifications. Your data
might be checked within public databases, Id verification partners. It also might be necessary to
perform checks against social media platforms.
Koinal obtains information about you from public databases and ID verification partners for purposes
of verifying your identity (if applicable). ID verification partners use a combination of government
records and publicly available information about you to verify your identity. Such information
includes your name, address, status on any sanctions lists maintained by public authorities, and
other relevant data. We obtain such information to comply with our legal obligations, such as
anti-money laundering laws. Pursuant to EEA Data Protection Law, our lawful basis for processing
such data is compliance with legal obligations. In some cases, we may process additional data about
you to ensure our Services are not used fraudulently or for other illicit activities. In such
instances, processing is necessary for us to continue to perform our contract with you and others.
Automatic Data Capture
Certain types of information may be received automatically, such as whenever you interact with The
Website or use the Services. This information does not necessarily reveal your personal identity
directly but may include information about the specific device you are using, such as the hardware
model, device ID, operating system, web-browser software (such as Firefox, Safari, or Internet
Explorer) and your Internet Protocol (IP) address/MAC address/device identifier.
For example, we automatically receive and record information on our server logs from your browser,
including how you came to and used the Services; your IP address; device type and unique device
identification numbers, device event information (such as browser type, browser language, the date
and time of your request and referral URL), broad geographic location (e.g. country or city-level
location) and other technical data collected through cookies, pixel tags and other similar
technologies that uniquely identify your browser. How your device has interacted with our website,
including pages accessed and links clicked may be automatically collected. Koinal may use
identifiers to recognise you when you arrive at the Site via an external link, such as a link
appearing on a third-party site.
Changes on Your Personal Information
You have a right of access to the personal information that we hold about you under European data
protection legislation, and to some related information. You can also require any inaccurate
personal information to be corrected or deleted.
should contact us at [email protected]