Cryptocurrency Card Payments Solution
Koinal Checkout strives to provide unmatched excellence for cryptocurrency card processing. We offer better pricing, better service and better results. Need to learn more?Contact Sales
You want to allow your users to buy cryptocurrency with their debit or credit cards.
We handle card processing, identity verification and fraud monitoring.
Your Customer pays debit or credit card easily and quickly.
We send cryptocurrency to the wallet addres provided in the matter of minutes.
We handle entire card processing flow from start to end. You won't have to worry about any step on the way.
Identity & Document Verification
We handle all KYC procedures. It's fast and accurate thanks to the cutting edge technology we use.
Our automated system together with the best fraud prevention team in the industry, can handle any case.
24/7 Customer Support
We provide 24/7 customer support. Our team is higly skilled and ready to handle any inquiry from your customers.
Want to learn more about Koinal Checkout?
Fill in the form below and we will contact you shortly.
Please note that this form intended for businesses only. Any inquiry
about orders made on our system will not be answered. If you need such assistance please contact
[email protected] .io"
No Fraud, No Fuss
We minimise fraud attempts to avoid potential loss
We process your transaction in the matter of minutes
Worldwide Acceptance - We accept most cards all around the world. That is 150+ countries!
a) Koinal is part of SG VETERIS LIMITED, a private limited company incorporated in
England and with a registered office at 9th Floor, The Shard, London Bridge Street, London,
England, SE1 9SG and operating on https://www.koinal.io
b) You, 'your', person, user or customer are the person with whom enters Koinal and its website and into this Agreement.
2. Definitions and References
a) Koinal refers to SG VETERIS LIMITED, a private limited company with company number:
10539075 and a registered office located at 9th Floor, The Shard, London Bridge Street, London,
b) Website, and/or Site is operated under the domain name of www.koinal.io and its subdomain under this domain name. (unless it is stated otherwise)
c) User, customer, you or 'your' are used to define a person with whom enters Koinal and its website and into this Agreement.
d) Buyers refer to the person whom buy digital currencies (crypto assets) that are supported by the Site.
f) Crypto asset is a digital asset that exists on blockchain and protects its integrity and functionality through special encryption systems. Examples of crypto assets are Bitcoin, Bitcoin Cash, Ripple and Litecoin. 'Coin' phrase and/or Digital Currency phrase will be used to describe all the digital assets that are on the Website and in this Agreement.
g) Blockchain, in this context, is a shared account ledger and record keeping database, whose integrity and correctness are maintained by means of mathematical formulas.
h) Wallet address is public key of digital assets where transactions can be sent.
i) Account refers to account opening and usage on Koinal Website and Services.
3. Scope of this Agreement and Purpose
3.4 Buy opening an account to use the Website or the Services, You expressly agree and warrant:
4. Terms of Membership and Use of Account Services
4.2 In regard to executing any transactions, User promise to provide a wallet address that is owned by the user and is under full control and authorisation of the user to which Digital assets, coins, will be transferred to. The control of wallet address is solely under the user control and Koinal has no right to claim ownership of the wallet address nor is responsible of managing the wallet address. Users acknowledge that Koinal will not be liable for any error with respect to your instructions of wallet address that you provided.
4.5 You guarantee to use only one account of your own and promise not to use or access any other member or real person's account at any time or assist others in gaining unauthorised access.
4.6 The creation or use of the User account without obtaining our prior express permission will result in the immediate suspension of all mentioned Accounts, as well as pending transactions or account approvals. Any attempt to do so or to assist others (members or otherwise) or the distribution of instructions, any tools for that purpose, will result in the accounts of such users being terminated, without derogating from any other remedy to which Koinal may be entitled for such violation and Koinal may take further actions against You.
4.7 A user is allowed to open one account only. The responsibility of maintaining confidentiality and security of that User's account, including but not limited to, password, safeguarding its own Digital Assets, currency, coins and for all activity and transactions that are located on that account are on User's own responsibility. Koinal may request further information where it's necessary, including in the event of any suspicious activity related to User's account, including ID and authenticating documents, and may freeze any transactions that is pending while reviewing a User's account. User is obligated to comply with these security measurements or accept termination of its' account. Any loss or gain regarding the account related to this matter are subject to the account review and may be confiscated and a User will notify about the matter after the investigation is over.
4.8 User are obligated to notify Koinal immediately of any unauthorised use of its' account or password, or any other breach of security by email to [email protected] Any user who violates these rules may be terminated and hereafter held liable for losses incurred by Koinal or another user of Koinal and services.
4.9 It is forbidden and against Koinal policies to use the Services and the Website to perform criminal activity of any kind, including but not limited to, money laundering, illegal gambling operations, terrorist financing or malicious hacking. User agrees, guarantees and warrant not to use Koinal to perform the activities that are pointed out in this rule.
4.10 Due to the nature of coin wallet addresses, it is not possible to get a refund or re-enter a different address once a transaction is initiated. Users are obliged to understand this and agree on the terms prior to initiating any transactions.
4.11 Cash advance fee
In January 2018, Visa and MasterCard decided to consider all cryptocurrency transactions as quasi-cash transactions. Your bank or card issuer may add a fee for making what they decide is a cash transaction. Though the amount may vary, it has been reported up to 5%.
4.12 Exchange rate fee
A more commonly known fee, but also important, is the exchange rate fee. That is: the fee your bank charges for converting your card currency into USD. Koinal.io has no control on the exchange rate fee imposed by your card issuer when converting the amount to your base currency.
4.13 Order Amount - Credit Card Payments
If you (the client) chose to pay by credit card, the credit card on file will be charged with the amount as indicated in the agreed order.
You acknowledge and agree that in the event a technical or otherwise issue results in the authorisation of an amount different to the amount indicated in the order, you will be required to repay the difference between the amount ordered and the amount authorised. You hereby explicitly authorize Koinal to adjust the authorisation amount to match the initial order amount and waive your right to dispute such charge.
5.2 Koinal does not accept any user which has the following conditions and that is users' own responsibility to acknowledge and confirm that are not the case for them:
a) A person who are national or resident of Iran, North Korea, Cuba, Syria or Sudan or
any other country included in the United States embargo,
UN Sanctions, HM Treasury's financial sanctions regime (the 'Restricted Territories') or intends
to distribute or provide the acquired
Digital currency or the services to restricted territories;
b) A person name appears on the U.S Treasury Department's Specially Designated Nationals List, Unverified List HM Treasury's financial sanctions regime (the 'Restricted Persons') or a person who intend to distribute or provide the Services to any person of the 'Restricted Persons'
c) A person on prescribed Sanction lists. The screening on Koinal is subjected on United Nations, European Union, UK Treasury and UK Office of Financial Sanctions Implementation (OFSI)
d) A person who are a Politically Exposed Person (PEP).
5.3 It is Users' own and sole responsibility to pay and inquire with respect to the taxes applicable to Users' transactions on the website. It is Users' own and sole responsibility to report or remit the taxes payable to the appropriate tax authorities.
5.4 In connection with the use of Koinal website and services, you agree to comply with Koinal Compliance Policy and Prohibited Use conditions stated hereby.
6. Account Suspension, Termination and Cancellation
a) Right to refuse processing, to cancel and reverse any transaction of Digital
if corresponding funds have been debited from your payment method; Or,
b) Right to suspend, restrict or terminate your account; Or,
6.2 Upon any suspension, termination or cancellation of a Transaction, Koinal is under no obligation to allow You to reinstate such transaction and may not provide You the same price or same terms as any cancelled transaction.
6.3 As a part of our security protocol, User agrees to receive email notifications for transactions and logins. The options on unsubscribing such emails is available in any such emails.
6.4 Users may terminate their account at any time by giving written request and notice to [email protected] No termination fee shall apply, except User will be responsible for fulfilling any outstanding payment obligations to Koinal existing as of the effective date of termination and to settle any pending transactions. Koinal reserves the right to suspend any pending transactions at the time of cancellation.
7. Intellectual Property Rights
7.2 Domain and subdomain names, trademarks, design and patterns on Koinal Website and Services are the exclusive property of Koinal.
8.2 Koinal does not guarantee any profit or loss from purchasing or selling your digital assets on Koinal Website. You are solely responsible and agree to take all the responsibility when it comes to purchase, selling or trading in Digital Currencies.
8.3 Koinal will make all efforts in reasonable grounds to ensure your requests on payments with instant card or bank transfers in time manner but Koinal makes no representations or warranty on time needed to complete processing Digital assets which is dependent upon many other dependencies' such as mining time or hard-fork instances.
9. Feedback, Queries, Complaints and Dispute Resolution
9.2 In the event of a complaint, please notify us on the cause of your complaint and give us any information that is relevant to your complaint. A Customer Complaint Officer will consider and respond to your complaint within 15 business days. Customer Complaint Officer will consider your complaint without prejudice based on the information you have provided, and any information provided by Koinal. Within 15 business days of our receipt of your complaint the Officer will address all points raised in your complaint by sending you an e-mail ("Resolution Notice") in which the Officer will: (i) offer to resolve your complaint in the way your requested; (ii) make a determination rejecting your complaint and set out the reasons for the rejection; or (iii) offer to resolve your complaint with an alternative solution. In exceptional circumstances, if the Officer is unable to respond to your complaint within 15 business days for reasons beyond Koinal's control, the Officer will send you a holding reply indicating the reasons for a delay in answering your complaint and specifying the deadline by which the Officer will respond to your complaint (which will be no later than 35 business days from our receipt of your complaint.
9.3 Offers. Any offer of resolution made to you will only become binding on us if accepted by you. An offer of resolution will not constitute any admission by us of any wrongdoing or liability regarding the subject matter of the complaint.
9.4 Financial Ombudsman Service. You may be able to take unresolved complaints to the Financial Ombudsman Service ("FOS"). You can find further information about the FOS and the types of complainants eligible to submit matters to the FOS using the following details:
Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR.
Telephone: 0800 023 4567 or 0300 123 9 123.
Email: [email protected]
10. Data Protection
a) your disclosure to us of any personal data relating to you was or will be made in
accordance with all
applicable data protection and data privacy laws, and those data are accurate, up to date and
relevant when disclosed;
By accessing and using our Services, you hereby declare your acceptance to the terms of this Piracy Policy as a part of User Agreement.
Purpose of Collecting Personal Information
You may be asked to provide personal information anytime you are in contact with any Koinal Services. The information that we gathered, may also be combined with other information to provide and improve our services and content.
Hereby, Koinal assures you that it will not give, sell, rent or loan any personal information to any third party.
Scope of Personal Information Collected
Koinal collects personal information to provide you with its Services and Website. It may be required by law to require certain personal information from Users or it is required to eliminate fraudulent use of personal data. Any information that you provide to us that is not required is voluntary. You are not obliged to provide any personal information when its requested, however, Koinal may not be able to serve you as expected or offer you all the Services when you do choose not to share the requested information.
Koinal collects the following types of personal information:
a) In regard to Personal Identification information, Koinal collects your full name, date
photograph, phone number, email, national ID number and postal address.
b) In regard to identification processes, Koinal gathers National Identity card details, Passport Number, Driver's license details, photographic identification card and utiliy bill.
c) In regard to card verification process, Koinal collects, first 6 digits and last 4 digits of a card number and your bank account information.
d) In regard to transaction history, Koinal gathers, your coin transaction history, transaction amount and wallet addresses that you provide.
e) In regard to online identifiers, Koinal gathers, Geo location/ tracking details, browser fingerprint, browser name and versions and personal IP addresses.
f) In regard to usage data, Koinal gathers, information that you provide to our support team and your public social networking posts (if you address Koinal in your public post).
Usage of Personal Information
a) Compliance purposes:
In order to comply with Anti-Money Laundering or terrorist financing laws, Koinal must identify and verify each user by checking them on third party applications such as third-party database and public records. The consequences of not processing or receiving your personal information for such purposes are the termination of your account as we cannot perform the Services accordance with legal and regulatory requirements.
EEA Residents: For individuals who reside in the European Economic Area (including the United Kingdom) or Switzerland (collectively “EEA Residents”), pursuant to Article 6 of the EU General Data Protection Regulation (GDPR) or any equivalent legislation (collectively “EEA Data Protection Law”), we process this personal information to comply with our legal obligations.
b) Assurance of User Agreement
In order to prevent any illegal activities or fraudulent behaviour and in order to comply with our User Agreement, Koinal needs to perform monitoring, investigating on personal data and financial data that are related to Users' accounts. The consequences of not processing your personal data such purposes are the termination of your account as Koinal cannot perform the Services in accordance with our terms.
c) Service Continuity
In order to provide Koinal's services, e.g buying digital currency, Koinal requires to collect information such as identification, contact information, wallet addresses and payment information. Koinal cannot perform its Services without this necessary information.
d) Communication related to Services
In order to keep you updated for the Services that we provide to you, such as login attempts to your accounts, your transaction-related information, account verifications, security issues and update on your accounts, we send administrative and account related information to you via your email address. Without such communications, you may not be aware of important notes related to your account that may affect the services that we provide to you.
e) Customer Service Duties
In order to contact you regarding your questions, disputes and provide services to you, your personal information needs to be processed by Customer Service Department. Without processing your personal information for such purposes, Koinal cannot respond to your request and ensure uninterrupted Use of the Services.
f) Security Performances
Koinal process your personal information in order to perform within security measurements, monitor and verify identity or service accessibility, eliminate spam, malware or security risks and to comply with applicable security laws and regulations. Without processing your personal information, Koinal may not be able to ensure the security of its Services.
EEA Residents: Pursuant to EEA Data Protection Law, we process this personal information to satisfy our legal obligations.
Third Party Services
It might be necessary to obtain information regarding you, such as identity verifications. Your data might be checked within public databases, Id verification partners. It also might be necessary to perform checks against social media platforms.
Koinal obtains information about you from public databases and ID verification partners for purposes of verifying your identity (if applicable). ID verification partners use a combination of government records and publicly available information about you to verify your identity. Such information includes your name, address, status on any sanctions lists maintained by public authorities, and other relevant data. We obtain such information to comply with our legal obligations, such as anti-money laundering laws. Pursuant to EEA Data Protection Law, our lawful basis for processing such data is compliance with legal obligations. In some cases, we may process additional data about you to ensure our Services are not used fraudulently or for other illicit activities. In such instances, processing is necessary for us to continue to perform our contract with you and others.
Automatic Data Capture
Certain types of information may be received automatically, such as whenever you interact with The Website or use the Services. This information does not necessarily reveal your personal identity directly but may include information about the specific device you are using, such as the hardware model, device ID, operating system, web-browser software (such as Firefox, Safari, or Internet Explorer) and your Internet Protocol (IP) address/MAC address/device identifier.
For example, we automatically receive and record information on our server logs from your browser, including how you came to and used the Services; your IP address; device type and unique device identification numbers, device event information (such as browser type, browser language, the date and time of your request and referral URL), broad geographic location (e.g. country or city-level location) and other technical data collected through cookies, pixel tags and other similar technologies that uniquely identify your browser. How your device has interacted with our website, including pages accessed and links clicked may be automatically collected. Koinal may use identifiers to recognise you when you arrive at the Site via an external link, such as a link appearing on a third-party site.
Changes on Your Personal Information
You have a right of access to the personal information that we hold about you under European data protection legislation, and to some related information. You can also require any inaccurate personal information to be corrected or deleted.